Coastal Roots Hospitality

Privacy Policy

Privacy Policy – TCPA, FCC & CCPA Compliance

1. Consent to Receive Communications

By submitting your contact information (including but not limited to phone numbers and email addresses), you agree to receive communications from Coastal Roots Hospitality and its affiliates. These may include:

  • Marketing and promotional content 
  • Transactional updates regarding reservations or services 
  • Service-related announcements 

We may contact you via:

  • Phone calls (manual or automated systems) 
  • Text/SMS/MMS messages 
  • Emails 

Your consent is not a condition for purchasing any goods or services.

2. TCPA Compliance – Prior Express Written Consent

In accordance with the Telephone Consumer Protection Act (TCPA):

  • We will not use autodialing systems, prerecorded messages, or artificial voice calls for marketing purposes without first obtaining your prior express written consent. 
  • Consent includes a clear disclosure and signature (including electronic signatures compliant with the E-SIGN Act). 
  • Consent will be specific to Coastal Roots Hospitality and not transferred to third parties. 

3. FCC Requirements – One-to-One Consent Rule

Effective January 27, 2025, under updated Federal Communications Commission (FCC) rules:

  • Consent obtained for automated marketing messages must be exclusive to Coastal Roots Hospitality. 
  • Consent cannot be shared or sold. 
  • Our forms and disclosures will clearly identify Coastal Roots Hospitality as the sole authorized sender. 

4. Opt-Out Instructions

You may opt out of receiving communications from us at any time. Here's how:

  • SMS/Text: Reply "STOP" to any message you receive. 
  • Email: Click the “Unsubscribe” link in the footer of any email. 
  • Phone: Tell our staff or agents that you wish to be added to our internal “Do Not Call” list. 

We will promptly process all opt-out requests in accordance with applicable law.

5. Do Not Call Registry Compliance

We comply with the National Do Not Call Registry and maintain our own internal suppression list to ensure consumers who opt out are not contacted again for telemarketing purposes.

6. Record Retention

We keep detailed records of:

  • The date, method, and content of consent 
  • User interaction logs 
  • All opt-out requests 

This data is retained for a minimum of four years, as recommended by TCPA and FCC guidelines.

California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to additional privacy rights under the California Consumer Privacy Act (CCPA).

1. Your Rights Under CCPA

You have the right to:

  • Know what personal information we collect and why. 
  • Request access to your personal information. 
  • Request deletion of your personal information. 
  • Opt out of the sale of your personal information (We do not sell personal data). 
  • Be treated without discrimination for exercising your rights. 

2. Categories of Personal Information We Collect

We may collect:

  • Identifiers (name, phone, email, address) 
  • Internet or electronic activity (IP address, browser type) 
  • Geolocation data (if provided during reservations or interactions) 
  • Reservation or service history 

3. How We Use This Information

We use your personal data to:

  • Confirm bookings or reservations 
  • Provide marketing content 
  • Personalize user experience 
  • Improve services and performance 

We do not sell or rent your personal data to third parties.

4. How to Exercise Your CCPA Rights

To request access to or deletion of your personal information, or to exercise any other right under CCPA, contact us via:

We will verify your identity before fulfilling your request and respond within the legal timeframe (typically 45 days).

Contact Us

If you have any questions about this Privacy Policy, please contact us by e‑mail at PR@CoastalRootsHospitality.com or mail using the details provided below:

Coastal Roots Hospitality
2999 Monterey-Salinas Hwy, Suite 1
Monterey, CA 93940

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