Privacy Policy
Privacy Policy – TCPA, FCC & CCPA Compliance
1. Consent to Receive Communications
By submitting your contact information through our website, reservation systems, or other platforms, you agree to receive marketing communications, transactional updates, and service announcements from Coastal Roots Hospitality via phone calls, text messages (SMS/MMS), and email.
Your consent is not a condition for purchasing any goods or services.
2. TCPA Compliance – Prior Express Written Consent
Coastal Roots Hospitality will not use automated dialing systems or prerecorded messages to contact you without your prior express written consent. By opting in through our forms, you provide this consent. Your consent is:
- Specific to Coastal Roots Hospitality
- Not transferred to or shared with third parties for their own marketing purposes
3. FCC Requirements – One-to-One Consent Rule
Effective January 27, 2025, in compliance with the FCC's updated rules, any consent you provide is exclusive to Coastal Roots Hospitality. Your consent cannot be shared with, sold to, or used by any other company or entity.
4. Opt-Out Instructions
You may opt out of communications at any time:
- SMS: Reply STOP to any text message
- Email: Click the unsubscribe link at the bottom of any email
- Phone: Tell any staff member you wish to be placed on our Do Not Call list
5. Do Not Call Registry Compliance
Coastal Roots Hospitality complies with the National Do Not Call Registry. We maintain an internal suppression list and honor all opt-out requests promptly.
6. Record Retention
We keep records of consent and opt-out requests for a minimum of four (4) years, in compliance with applicable regulations.
California Consumer Privacy Act (CCPA)
Your Rights Under the CCPA
If you are a California resident, you have the right to:
- Know what personal information we collect and why
- Request access to your personal information
- Request deletion of your personal information
- Opt out of the sale of your personal information
- Non-discrimination for exercising your privacy rights
Categories of Information We Collect
- Identifiers (name, email address, phone number, mailing address)
- Internet or network activity (browsing history, interactions with our website)
- Geolocation data
- Service history (reservation and order records)
How We Use Your Information
- To process reservations and bookings
- To send marketing and promotional communications (with your consent)
- To personalize your experience
- To improve our services and operations
How to Exercise Your Rights
To make a request under the CCPA, please contact us at:
Email: PR@CoastalRootsHospitality.com
Mailing Address: 2999 Monterey-Salinas Hwy, Suite 1, Monterey, CA 93940
Contact
For questions about this privacy policy, contact us at:
Email: PR@CoastalRootsHospitality.com
Mailing Address: 2999 Monterey-Salinas Hwy, Suite 1, Monterey, CA 93940